Dispute Resolution
Recognizing the potential for edge cases, we've implemented a manual dispute resolution process. If either the Brand or Creator believes the AI verification output is incorrect, they can contact Tunnl within 24 hours of post submission to request a manual review here.
The Process
If a Brand or Creator believes the AI verification output is incorrect, they can request a manual review within 24 hours of post submission using our dispute resolution form.
If more than 24 hours has passed, users may still raise a dispute and the Tunnl team will still try to resolve the issue as quickly as possible. However, submitting a dispute within 24 hours of post submission guarantees the Tunnl team will have time to manually review the dispute before the offer concludes.
Our team initiates a thorough investigation, considering all relevant factors and may communicate with both parties to ensure a comprehensive understanding of the situation.
Based on this careful review, a determination is made regarding the verification status.
The result is then securely recorded on-chain, maintaining the integrity and transparency of our system.
Ensuring Fairness and Objectivity
Our dispute resolution process is designed with several safeguards to ensure fairness and objectivity:
Multiple team members are involved in the review process, minimizing the potential for individual bias.
We adhere to a strict set of predefined criteria and guidelines for manual verification.
The process is time-bound to ensure prompt resolution.
All decisions are documented and can be audited for consistency and fairness.
Continuous Improvement
Each dispute provides valuable insights that we use to refine and enhance our AI verification process. This iterative process helps us continually improve the accuracy of our automated system, reducing the need for manual interventions over time.
By combining advanced AI technology with human expertise, we strive to provide a verification system that is not only efficient, but also fair and adaptable to the complex realities of digital marketing partnerships.
We remain committed to transparency and are always open to feedback from our community to further improve this process.
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